Dimensions Consulting is working with Safa Bank to develop a strategic plan for the growth and expansion of its banking services in the Palestinian Territories. Through workshops and interviews with Board members, senior management and staff at the Bank, Dimensions completed an assessment of capacity development needs at the Bank, assessing its organizational structure, human resources, financial performance, policies and procedures, IT systems and other aspects of the Bank’s internal working environment. This was followed by an analysis of the Bank’s external environment; identifying market size and trends, analyzing competition, assessing customers’ satisfaction, performing market share assessments and determining the competitive position of Safa Bank. Based on these assessments, Dimensions will conclude the assignment by compiling a 5-year business plan for the Bank covering the years 2018-2022, covering services, institutional development initiatives, implementation plans, responsibilities matrix, performance indicators and budgets.

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