Organizational Assessment

  • Decentralization Evaluation and PSDP Final Assessment

    The Private Sector Development Program (PSDP) is a project implemented by the GIZ and co-funded by the Canadian International Development Agency (CIDA). The PSDP has two main component. The first component is related to the improvement of the framework conditions for private sector development component and the second component is the competitiveness.

    Dimensions Consulting was contracted in the context of the first component which focus on working with the public and private sector,  aiming to enhance conducive environment for improving the policy, legal and regulatory framework on one hand, and improve access to quality services for micro, small and medium enterprises (MSMEs) with special consideration to women owned businesses, on the other hand.

    In light of this scope, Dimensions Consulting is currently in the process of evaluating the impact of the Private Sector Development Program on the Private Sector (MSMEs) and on the quality of MNE services. In order to do so, Dimensions Consulting is:

    • Conducting an evaluation of MNE service delivery resulting from PSDP project (Decentralization).
    • Comparing  service delivery and services provided to MSMEs before and after decentralization, and percentage of decentralization will be the core task of this assignment.
    • Evaluating the status quo of the Decentralization and define the needed steps to improve the decentralization of MNE services based on the requirements of MSMEs.

    Dimensions Consulting worked on developing the financial, administrative and monitoring systems of Musawa, in addition to developing an HR policies and procedures manual. 

    Under this assignment, the following activities were performed:

    • A desk research to study Musawa’s strategic plans, action plans, existed organizational structure, staff’ job description, human resource manual, salary scale and other related documents.
    • Analysis of all the relevant documents in light of the human resources, projects and services, financial situation, and statistical published data related to Musawa’s field.
    • Conducted structured interviews, and facilitated workshops and focus group sessions with all departments’ managers as well as facilitating focus groups and workshops sessions.
    • Assessment of the current situation of the financial and administrative systems.
    • Identified the areas of improvement in each system.
    • Developed and designed a financial, administrative and controls systems attached with their required forms.
    • Delivered working procedures, human resource manuals and proposed a new organizational structure based on Musawa’s strategic plan and existing and future projects.
    • Identified and delivered new job descriptions to all Musawa’s staff based on the restructuring and the new proposed organizational plan.
    • Administered a full report with the designed system, policies and procedures in English and Arabic.
    • Presented and discussed the reports with the board of directors. 

    In support to the USAID  West Bank Food Security Program  (FSP), the ACDI/VOCA, an international  nongovernmental organization working in the Palestinian Territories, has sub awarded  the  Palestinian Livestock Cooperative Union  (PLCU) to implement small  ruminant milk collection, processing and marketing activity, with the aim of increasing the income and improving the livelihood of  150 sheep farmers  who are members  in Bizzariya and Yatta Livestock Cooperatives.    

    In this regard, Dimensions Consulting team of experts had conducted a research on the marketability of sheep milk products, undertaking a consumer survey analysis of the sheep dairy products, and providing basis for marketing plan, through performing the following activities:

    • Meeting stockholders and reviewing the available documentation related to the project.
    • Conducting a research and analyzing the supply and demand of sheep milk in the West Bank.
    • Conducting a consumer survey, through questionnaires prepared in cooperation with the PLCU.
    • Analyzing the results of the consumer survey.
    • Setting a framework of the marketing plan, in addition to preparing and submitting a consumer analysis report that identifies areas of strengthens and weaknesses regarding the marketing issues of the new products.
    • Presenting a summary of the market research, survey results, and marketing plan framework in a meeting to ACDI/VOCA and PLCU. 
  • The USAID Flagship Health Information System Program (HIS) at the Palestinian Hospitals and Centers

    The National Health Information System (HIS) Program is devoted to develop and implement a sustainable, comprehensive and integrated automated system to reform the Palestinian Health Management System and ultimately advance the Healthcare sector in Palestine.

    In cooperation with the Palestinian Ministry of Health (MoH) and with the support from the USAID; Dimensions Consulting is leading a joint venture with DataSel (international software company) and partnering with a number of local Palestinian companies and international health informatics companies in executing this four years, 15 million US dollar project.

    Dimensions Consulting contributed to the overall HIS’s objective of serving as an essential mechanism for gathering accurate data and empower decision makers with a tool for reforming, ensuring efficiency and effectiveness in quality care. Moreover, Dimensions Consulting assessed, developed and delivered to the Hospitals, Centers and MoH financial system and processes.

    In implementing this project, Dimensions Consulting conducted an Institutional Assessment exercise on the MoH and the targeted governmental hospitals. Based on the results of this assessment, Dimensions Consulting amended the current organizational structure, working procedures and manuals to fulfill the new applied system.

    Furthermore, Dimensions Consulting provided a comprehensive solution to the needs of the MoH, including: Security and Access Control; Patient Registration and Master Index System; Outpatient Information System; Billing and Accounts ; Receivable System; Inpatient Information System; Radiology Information System; Laboratory Information System; Transportation Services Management System; Pharmacy Information System; General Appointment System; Maintenance Management System; Pathology Information System; Operating Room System; Hemodialysis Information System; Medical Records System; Order and Request Management System; Emergency Room Module; Blood Bank Information System; Material Management System; Human Resources Management System; Fixed Assets ; management System; Budget Management System; Dietary Services Management System; Laundry Services Management System; Financial Management System; and, General Ledger.

  • BWF - Institutional Assessment

    Dimensions Consulting conducted an assessment of internal and external factors of the BWF aiming to identify specific internal and external factors influencing the process of setting BWF’s strategic direction as part of an overall strategic planning exercise conducted by the organization.

    In conducting this assignment, Dimensions Consulting conducted an internal assessment exercise focusing on assessing their programs and services provided since establishment, previous plans and strategies, BoD support and contribution, relationship with the general assembly, feedback from current beneficiaries, current organizational structure and human resources capacities, and the historical financial statements.

    Following to the internal assessment exercise, Dimensions Consulting mapped all private sectors and women support projects and initiatives that will be running during the strategy period and to provide information related to the size of the project and initiatives, duration, mandate, target beneficiaries, management team, geographical coverage, main strengths and weaknesses, and BWF’s main opportunities and challenges in working with the project / initiative. 


    Dimensions consulting were contracted by United Nations Relief and Works Agency (UNRWA) to conduct Impact Evaluation of West Bank Job Creation Program (JCP). As JCP is moving from a basic cash-for-work intervention towards livelihood recovery and protection projects, an analysis of the impact of current activities is necessary to ensure successful program implementation and support future planning activities. The evaluation clearly assessed the impact of current JCP activities – especially in relation towards mitigating the impacts of the occupation and ability to create sustainable incomes. The key users of the evaluation include UNRWA staff, key external actors, and the main donors to the JCP.

    This evaluation provided an assessment of medium to long-term impact of JCP activities with clear recommendations addressing each step of the Program Cycle. As such, this evaluation aimed to assess the contribution of the JCP livelihood and protection interventions under the West Bank Emergency Program in terms of achievements, impact on beneficiaries communities, and overall effectiveness (accountability); identify best practices within a right based approach that could be applied on a wider scale in the implementation of future activities, areas of improvement (learning); and highlight areas of transition from humanitarian to early recovery intervention logics.